'The Expedia legal team have been impressed with the quality of the Kemp Little team and their work for us - responsive, relevant and problem solving. They really understand what our organisation is about'
(Luisa Edwards, European Counsel, Expedia Inc)

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Travel

By working with direct providers of travel services, travel service aggregators, travel industry facilitators and suppliers of transport and technology to all stages of the travel industry, we have developed a unique specialisation in the travel sector.

Our team advises on the specific regulation of the travel industry including package holidays, bonding requirements, international travel law conventions, CRS rules and travel association memberships in addition to providing general commercial advice on contracts and business operations to travel business organisations.

Key areas of our expertise include:

Travel systems, services and equipment arrangements for:

Capacity and load planning and management
Flight routing
Ticketing sales and distribution
In-flight entertainment
Air to land telecommunications
Global passenger, hotel, air, car and event reservations systems

Travel agent regulatory and operational requirements:

Project managing the regulatory process of establishing new travel agencies in the EMEA, including obtaining travel agency licences, insurance or bonding provisions and IATA licences
Representing clients' in their dealings with regulators including IATA, the CAA , ABTA, and UK Trading Standards specialist travel group
Assisting with the implementation of online dynamic package holiday capabilities
Sales and marketing and website legal issues
Customer complaint handling
Customer reviews

Customer facing technology arrangements:

Call centre services outsourcing
Booking and other fulfillment services
'White label’ travel offerings for partner online operations

We also provide specialist employment advice to airline operators.

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